AMS for Darwinbox: tickets resolved, configurations kept current, reports delivered, integrations watched. Run by the same kind of team that implemented your system, on guaranteed response times we measure.
One team accountable for the running system. Product defects sit with Darwinbox; everything around them sits with us, routed and tracked so nothing falls between the two.
Questions, access, and first-line triage for your HR team and your employees, so everyday issues do not queue up behind project work.
Workflow corrections, policy changes, new entities, and the configuration backlog kept current as the business moves.
Dashboards and reports built and maintained, including the ones leadership asks for at short notice.
Payroll, finance, and identity connections watched, and fixed when an upstream system changes underneath them.
Darwinbox releases reviewed for impact on your setup, and product defects raised, routed, and chased on your behalf.
Refresher training and guidance for new joiners and new managers, so the system keeps being used the way it was designed.
We run the system day to day. Tickets, changes, reporting, and integrations land with us first.
Your team runs the system; we handle the work above their ceiling: complex configuration, escalations, and Darwinbox coordination.
Advisory cadence for teams that want a senior practitioner reviewing their setup, backlog, and roadmap on a schedule.
Mirroring Darwinbox's own three-tier cadence, so nothing depends on someone remembering to ask.
Open tickets, response-time performance, and what changed in the system this week.
Trends, recurring issues worth fixing at the root, and the configuration backlog, prioritised together.
Adoption, upcoming Darwinbox releases, and where the system should go next, with your leadership in the room.
Implementation pedigree, carried into how we run your system.
The same teams and systems that delivered 62 implementation and hypercare projects now run ongoing management. Engagements are sized to your ticket history in the first conversation.
A look at three months of tickets is enough to size the engagement and show you where the recurring pain actually is. Or start with a free health check of your current Darwinbox setup: configuration debt, unused modules, and the fixes worth making first.
Get a free health check →